I had an amazing stay at Wellness Hotel Alpenhof in Zermatt. The service was incredibly attentive, particularly from Ali at the bar, who went above and beyond to cater to my needs. The room was beautifully decorated, but I could've used a better view. Overall, I highly recommend this gem of a hotel!
Rooms
9.0
My room was spacious and beautifully decorated, though I was given one with a limited view due to a roof overhang.
Service
10.0
The service was really good, especially from Ali, who made me feel like family and was always attentive to my needs.
Location
10.0
The hotel is perfectly situated near ski lifts and local attractions, making it convenient for exploring Zermatt.
Dining
9.0
The food was tasty and varied, and the five-course dinner I had was delicious, making me regret not dining there more.
Facilities
10.0
The spa and wellness facilities were fantastic, providing a relaxing escape after a long day of outdoor activities.
Edward
United States of America,
February
2025
5.4/10
My stay at Wellness Hotel Alpenhof was fantastic, with really good staff service and incredibly comfortable rooms. The breakfast and dining experiences were great, though I noticed that group bookings seemed to receive less attention and amenities. Overall, the hotel’s atmosphere and attention to detail truly made my visit nice.
Rooms
10.0
I loved the spacious room, well-decorated and equipped with modern amenities. The bed was so comfortable, I slept wonderfully each night.
Service
10.0
The service was incredibly friendly from check-in to check-out. Staff members like Ali in the bar were genuinely helpful, making my stay even more enjoyable.
Location
9.0
The hotel's location is ideal, just a short walk from the Gornergrat Bahn and other attractions in Zermatt, which made it convenient for all my activities.
Dining
9.0
Dining was a delight. the breakfast buffet was abundant, and the quality of food for dinner was superb. I particularly enjoyed the gourmet offerings.
Facilities
9.0
The spa facilities were excellent, and I appreciated the heated racks in the bathroom. thoughtful touches like this enhanced my comfort.
Ruth
United States of America,
February
2025
5.6/10
My week at the Alpenhof was sheer perfection; the stunning views of the Matterhorn from my balcony left me in awe. While I loved the spa facilities, especially the indoor pool and hot tub, the breakfast experience could use some improvement, particularly with the scrambled eggs. Overall, the staff's warmth and friendliness made every moment nice.
Rooms
10.0
The design room I stayed in was superbly appointed, complete with a balcony offering amazing views of the Matterhorn. it was also modern and spotlessly clean.
Service
10.0
The staff were incredibly helpful, always checking to see if I had everything I needed. From the warm taxi service to assistance with spa treatments, they truly made me feel valued.
Location
10.0
The location was perfect, just a short walk from ski lifts and town attractions. Easy access to everything made my daily adventures so much simpler.
Dining
8.0
The food was exquisite, especially the five-course dinners. though I found the breakfast eggs overcooked and the service at that hour could have been friendlier.
Facilities
10.0
The spa and wellness area were absolutely great, with various treatments available and a lovely atmosphere. The indoor pool was such a relaxing escape after a day skiing.
David
United States of America,
February
2025
5.8/10
My stay at Wellness Hotel Alpenhof was truly nice. The staff welcomed me warmly and were incredibly helpful throughout, particularly Ali, who went out of his way to make my experience special. The location was both quiet and conveniently close to the main attractions, including the ski lifts. However, the only downside was needing to switch out the pillows for something more comfortable. Overall, I would happily return in the future.
Rooms
10.0
My room was spacious and beautifully decorated, featuring two large balconies with stunning views of the Matterhorn. I appreciated the modern amenities, including a Nespresso machine to enjoy coffee at any time.
Service
10.0
The staff were exceptionally polite and attentive to my needs. Every interaction I had left me feeling valued, and the personalized recommendations made my stay even more enjoyable.
Location
9.0
Situated just a short walk from the main street and the Gornergrat Bahn, the hotel allows for easy access to skiing and hiking. The peaceful ambiance was a welcome reprieve from the crowds.
Dining
10.0
I was pleasantly surprised by the quality of the restaurant. From the excellent breakfast buffet to the five-course dinners, every meal was a culinary delight that made me want to dine in more often.
Facilities
10.0
The wellness area was nothing short of impressive, with a lovely indoor pool and an outdoor hot tub. I enjoyed unwinding with the various spa treatments available, making the experience even more relaxing.
Kenneth
United States of America,
January
2025
7.0/10
My stay at Wellness Hotel Alpenhof was fantastic, blending relaxation and adventure perfectly. The service, especially from Ali, was really good, making me feel like a valued guest. However, I did encounter some noise issues from the nearby river, which occasionally disturbed my peace. Overall, I would highly recommend this hotel for anyone visiting Zermatt.
Rooms
9.0
The room was spacious and beautifully decorated, offering comfortable amenities and stunning views from my balcony. However, I found it quite warm, and it took me some time to adjust the temperature to my liking.
Service
10.0
The staff provided excellent service, with Ali going above and beyond in the cigar lounge. His knowledge and friendliness made my experience nice, making it feel more like a personal gathering than a typical hotel visit.
Location
10.0
The hotel is perfectly located, just a short walk from ski lifts and town attractions. It made accessing various activities incredibly easy, enhancing my experience in Zermatt.
Dining
10.0
I enjoyed delicious meals, particularly the breakfast buffet which had a great selection. The evening dining options also impressed me with their gourmet quality and variety.
Facilities
9.0
The spa facilities were really good, clean, and offered various treatments that provided a wonderful way to unwind after a day of hiking. The outdoor hot tub was particularly enjoyable.
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